Privacy Policy

Last updated: December 2024

1. Information We Collect

Account Information: Name, email address, phone number, country, and farm details when you register.

Farm Data: Information about your farms, fields, crops, workers, costs, yields, and diary entries that you input into the platform.

Usage Data: How you interact with our services, including pages visited and features used.

Payment Information: Mobile money phone numbers and transaction references (we do not store full payment credentials).

Device Information: Browser type, IP address, and device identifiers for security and analytics.

2. How We Use Your Information

• Provide and improve our farm management services

• Process payments and mobile money transactions

• Send important notifications about your account and farm activities

• Provide AI-powered farming recommendations and crop advice

• Generate analytics and reports for your farm operations

• Improve our platform through usage analysis

• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted is encrypted using TLS/SSL

• Passwords are hashed using bcrypt encryption

• Regular security audits and vulnerability assessments

• Access controls to limit data access to authorized personnel

• Secure data centers with physical and digital protection

4. Data Sharing

We do NOT sell your personal information.

We may share data with:

Payment Processors: Lipila, Stripe for processing mobile money and card payments

Service Providers: Cloud hosting, analytics, and email services that help us operate

Legal Requirements: When required by law or to protect our rights

5. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Delete your account and data

• Export your farm data

• Opt-out of marketing communications

6. Contact Us

For privacy concerns or to exercise your rights:

Email: privacy@totalfarm.pro

Address: TotalFarm.Pro, Lusaka, Zambia

This privacy policy is effective as of December 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.